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Target

By Chris on October 9th, 2009

Why Retails Gift Cards Are Popular? We all have this friend. He or she seems to have everything you can think of. You have no idea what to give him or her because he or she has all the latest trinkets or the latest gadgets on the shelf th...

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Books, CD's + Movies

Itunes

iTunes is a proprietary digital media player application, used for playing and organizing digital music and vi...

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Home Improvement + Tools

Home Depot

We are the world's largest home improvement specialty retailer with stores in all 50 states, the District of C...

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Dining + Food

Olive Garden

Olive Garden is a family of local restaurants focused on delighting every guest with a genuine Italian dining ...

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Entertainment

Disney

The Walt Disney Company (NYSE: DIS), often simply known as Disney, is the largest media and entertainment cong...

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• What do you do when someone wants to redeem a gift certificate for services no longer offered?

  The gift certificate was donated over 2 months ago from my personal concierge service to an organization for a silent auction. I haven't heard a peep about it until now and unfortunately assumed it was not purchased. Now, the winning bidder wants to redeem the gift certificate for housekeeping which, due to health reasons, I no longer offer as one of my services. I have mentioned that I have many other services to choose from but she specifically wants housekeeping, which at the time of the donation, I offered. Now she's upset because her family spent the money on it for her and housekeeping is what she wants- says she has no need for the other services. And to top it all off, I don't know if there is an expiration date on it or not. Any ideas on how to handle this without upsetting the customer and giving my fledgling business a bad rep? I've already thought about offering a refund of the purchase price- don't know how she'll respond to that.